SHIPPING & RETURNS
Shipping & Returns
Most products ship at no additional charge as long as the standard mailing option is chosen, but this only pertains to the domestic United States. Hawaii, Alaska and other non-domestic U.S. territories might be subject to additional shipping fees. Free standard shipping is notated on the product page within https://nexushealthpartnership.com. Free standard shipping is typically United States Postal Service (USPS) first class, priority mail, smartpost or ground via Fedex or UPS as determined by Nexus Health Partnership at the time of order. Nexus Health Partnership may choose other shipping options in place of the standard option as long as they offer comparable or superior shipping quality and speed. More expedited shipping options are available to the customer at an additional cost at the time of checkout. Products that do not ship at free standard shipping rates typically include add-on items or certain high-weight items. NexusHP.com offers free standard shipping on all orders greater than or equal to $99.00 USD, not including applicable sales taxes. If an add-on item is selected it will ship at no additional shipping cost when included with any other free standard shipping marked item, or once the order total reaches or exceeds $99.00. Other items marked free standard shipping at $99+ will ship at no additional shipping charge once the total order amount has met or exceeded $99.00 USD, not including applicable sales tax.
Assuming there are no problems or missing information required to process an order the order should ship the same day if received by 2pm EST. If the order is received after 2pm EST, then the order might not ship until the next business day. Expedited shipping options such as overnight and 2-day shipping only apply to the shipping turnaround time once the package is handed over to the shipping carrier, but do not include the processing time before hand-off to the shipping carrier. Orders are only processed for shipping on business days Monday through Friday excluding official Federal holidays.
At this time Nexus Health Partnership only ships within the United States and its associated territories. This includes official U.S. military addresses located overseas. If you have a question regarding shipping to your location please contact us at Connect@NexusHP.com. This restriction is in place due to shipping restrictions by many of our supplement manufacturers/distributors, as well as varying legal requirements on supplements by different countries.
While most products will ship from our central warehouse location, some orders may occasionally ship entirely or partially from a decentralized drop shipping fulfillment location. This might be done to expedite delivery of your requested product(s) and provide better overall service to you when central warehouse supplies of the ordered item(s) are out of stock. Regardless of where your product ships from, you will be provided with a return label from NexusHP.com providing the correct return address in the case of a return or exchange, and all customer service will be provided directly through Nexus Health Partnership.
Returns & Exchanges
Our return/exchange policy for nutrition supplement products lasts for 30 days from product receipt by the customer. If 30 days have passed since your purchase, we unfortunately cannot offer a refund or exchange. To be eligible for a return, the item must be in the original sealed container, untampered, unused, and in the same condition that you received it. To complete your return, we require electronic proof of the purchase taking place. Upon approval of the return by our customer service team an electronic return label will be emailed to the customer’s provided email address to print and place on the return packaging. Please do not send your purchase back to the product manufacturer.
Health coaching service packages are non-refundable.
Foods, heat sensitive products and certain special orders are non-returnable and non-refundable.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Please note that the cost of expedited shipping options above standard shipping are non-refundable. If your return credit is not received within five business days from our receipt of product please contact us.
Late or missing refunds (if applicable)
If you are expected a refund, but have not yet received it, first check your bank account. Then contact your credit card company. It may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund 5 business days after a credit was to be issued, please contact us at Connect@NexusHP.com.
Sale items (if applicable)
Sale or clearance items might not be eligible for returns at the discretion of Nexus Health Partnership. This should be noted in either the product or sales description.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Connect@NexusHP.com. If an exchange is granted you will be issued a return shipping label with the appropriate return mailing address.
To request return or exchange of your product please contact Connect@NexusHP.com or call (833) 501-4746. Depending on where you live, the time it may take for your exchanged product to reach you may vary.